Returns, Refunds and Complaints – Flower Delivery Colindale
Our Returns, Refunds & Complaints Policy
At Flower Delivery Colindale, your satisfaction is our highest priority. As a trusted local florist in Colindale, we are dedicated to providing households and businesses with the freshest flowers possible. Our Returns, Refunds and Complaints Policy ensures peace of mind with every order, covering damaged items, freshness guarantee, and a simple complaints process.
Fresh Flowers Guarantee in Colindale
We take immense pride in our fresh flowers guarantee. Our experienced florists source and deliver only the freshest blooms available. When you order flowers from Flower Delivery Colindale, you can expect them to arrive at their peak beauty and enjoy a vibrant display for days to come.
We typically guarantee the freshness of our flowers for a minimum of 5 days from the delivery date, provided they are cared for according to the included instructions. Should your flowers show signs of wilting, browning, or excessive petal drop within this freshness window, please refer to our refund and replacement options below.
Damaged-on-Arrival Policy
We understand how disappointing it can be to receive flowers that have been damaged in transit. If your order arrives with visible damage, significant wilting, or if items are missing or incorrect, please notify us within 24 hours of delivery.
To help us quickly resolve the issue, please provide a clear description and photographs of the damaged flowers wherever possible. This helps us assess the situation efficiently and provide the most suitable solution.
Refund and Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness guarantee within the first 5 days, we offer you the following options:
- Full Replacement: Receive a fresh bouquet as a replacement, delivered at the earliest possible opportunity.
- Partial or Full Refund: Depending on the extent of the issue, you may receive a refund, either partial or full, to your original payment method.
Our team will assess each case individually and recommend the most appropriate solution to restore your trust in our local service.
Complaints Procedure
If you have a complaint about your experience or the flowers delivered, we want to hear from you. We value every customer and welcome your feedback to help us continuously improve. Please contact us as soon as possible, detailing your concern and, if relevant, including images of the flowers received.
Our complaints process is straightforward and customer-focused:
- Receive your complaint promptly and acknowledge it within 1 working day.
- Investigate thoroughly, considering all details and evidence provided.
- Offer a resolution—refund, replacement, or alternative—within 3 working days of your initial contact.
We believe in honest communication and are committed to ensuring every Colindale customer feels valued, heard, and satisfied.
Serving Colindale with Care
As your local Colindale florist, we serve the community with dedication, supplying beautiful flowers to homes and businesses alike. Our fresh flowers guarantee and responsive service set us apart. If ever your experience falls short of your expectations, please let us know so we can make it right.
Thank you for choosing Flower Delivery Colindale. Your trust in us means everything, and we look forward to delighting you with every order.
