These Terms & Conditions govern the use of our online flower delivery service in Colindale and the surrounding areas. By placing an order through our website, you accept and agree to comply with the provisions outlined below. Please read the following terms carefully before making use of our flower delivery service. If you do not agree to these terms, you must not place an order with us.
In these Terms & Conditions, the following meanings apply:
Our online flower delivery service is available throughout Colindale and surrounding areas. Orders can be placed 24/7 via our website, subject to availability and as specified in these Terms & Conditions. All deliveries will be made according to the information provided at the time of ordering.
To place an order for flower delivery in Colindale, please follow the process below:
Once your order has been successfully placed, you will receive a confirmation message on the website and, where possible, a confirmation notification. Please ensure all order details are accurate before finalising your purchase to avoid any delays or complications in delivery.
We strive to display all products, descriptions, and images as accurately as possible on our website. Due to the seasonal nature of flowers and occasional supply variations, certain flowers or packaging may need to be substituted or altered. If substitution is required, we will use items of similar value and appearance to maintain the quality and style of your chosen product. If significant changes are necessary, we will endeavour to inform you as soon as possible.
Prices for all products are displayed in Pound Sterling (£) and include applicable VAT (where relevant). Product prices and availability are subject to change at any time without notice. All orders are dependent on stock availability. If a product you have ordered becomes unavailable after your order is placed, we will contact you promptly to offer a substitute or a full refund.
Payment is required in full at the time of placing your order. We accept a range of secure online payment methods, details of which are displayed at checkout. Upon successful payment, your order will proceed to processing and scheduling for delivery in Colindale or the surrounding area. We reserve the right to refuse or cancel any order where payment is not authorised or where we suspect fraudulent activity.
Our online flower delivery service covers Colindale and nearby areas as specified on our website. Delivery times and dates are subject to availability. While we make every reasonable effort to deliver orders on your requested date, delivery times are not guaranteed and may be affected by factors beyond our control (such as weather, traffic, or seasonal demand).
Please ensure that correct delivery information, including recipient name, address, and postcode, is provided at the point of order. We are not liable for failed deliveries due to incorrect or incomplete information supplied by the customer. If the recipient is not available at the time of delivery, our courier may attempt to leave the flowers in a safe location or with a neighbour, subject to local conditions and at our discretion.
If delivery cannot be completed for reasons outside our control, we will inform you as soon as possible to arrange redelivery or alternative solutions where possible.
You may cancel your flower delivery order and receive a full refund provided cancellation is requested at least 24 hours prior to your selected delivery date. To request a cancellation or amend order details, please contact us as soon as possible. Orders cancelled less than 24 hours before the scheduled delivery date may not be refundable if preparation or dispatch is already underway.
Customised or bespoke orders may be subject to additional restrictions, and cancellation may not be possible once sourcing or assembly has commenced. All requests for changes or cancellations will be considered at our discretion and in accordance with applicable consumer protection law.
If you have a concern regarding your order or the quality of the flowers delivered, please notify us within 24 hours of delivery. We may ask for photographic evidence to help us understand and resolve the issue. In cases where flowers are proven to be damaged or not as described, we will, at our discretion, offer a replacement or refund. No compensation will be offered for issues reported more than 48 hours after delivery, except where required by law.
When placing an order for online flower delivery in Colindale, you warrant that:
We will not be liable for:
Our total liability for loss or damage arising from any order, whether in contract, tort, or otherwise, shall not exceed the total value of your order. Nothing in these terms limits liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
All website content, including product images, designs, text, and branding related to our Colindale flower delivery service, are protected by intellectual property rights. You may not use, copy, or reproduce any such materials without our prior written consent.
Your privacy is important to us. Personal data collected during the order process will be handled in accordance with our Privacy Policy and all applicable UK data protection laws. We do not share your information with third parties except as required to fulfil your flower delivery or where required by law.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be published on our website and, where applicable, will take effect for all new orders placed thereafter. Continued use of our services after changes are made signifies your acceptance of the updated terms.
These Terms & Conditions and any dispute arising in relation to online flower delivery Colindale services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over all disputes arising out of or relating to these terms and any transactions conducted with us.
Should you have any questions or concerns about your order or these Terms & Conditions, please consult the customer services section of our website for the quickest way to get in touch. We aim to address queries regarding flower delivery Colindale orders promptly and to your satisfaction.
These Terms & Conditions apply to all customers placing orders for flower delivery in Colindale and the neighbouring areas. By using our website and placing an order, you agree to these terms in full. If you do not reside within our delivery area, please do not attempt to place an order.
If any part of these Terms & Conditions is held to be unenforceable, illegal, or invalid, such provision will be severed and the remaining terms will continue in full effect.
These Terms & Conditions constitute the entire agreement between you and us regarding your use of our online flower delivery service in Colindale and supersede all prior arrangements, communications, or understandings, whether written or oral.
Thank you for choosing our online flower delivery service in Colindale. We are committed to providing you with quality arrangements and professional service throughout Colindale and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colindale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colindale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
